Yes, we ship worldwide. Our international shipping fee is $15 USD.
How quickly do you ship? How long does shipping take?
We aim to ship same day on all our orders, with the exception of product launch days. Typically transit time is 5-8 days with USPS First class, and 2-3 days with USPS Priority. Estimated shipping times may vary.
What do I do if my package is being returned due to incomplete address?
Please email us, we can reship immediately after reshipment fees have been paid.
What do I do if my packages hasn’t moved for a while?
According to USPS, we must wait 30 days for domestic orders before filing a claim for the lost package. International orders must wait 40 days before we are able to file a claim. Please email us if you have not seen any movement on the order within this time frame and we can reship.
Earring Care?
Polymer clay is a lightweight and durable material, but should be handled gently and with care. If dropped or stored incorrectly, your earrings may break or become damaged.
DO NOT: Get your polymer clay earrings wet
AVOID: Using chemicals, perfume, jewelry cleaners on the earrings.
If dirty or stained by makeup, you can use a soft cloth with soap and water, or a Q-Tip and acetone to gently wipe and clean them.
If your earrings have a resin coating, please use a baby wipe to clean them,
Are these earrings nickel free?
YES.
Can I have an allergic reaction to the clay?
None of my customers have stated an allergy to clay. Polymer Clay is made out of Polyvinyl chloride (PVC) base. PVC is an artificial plastic polymer and is one of the most widely used plastics in the world. If you have experienced allergies to this plastic in the past, you might be allergic to these types of earrings.
Do you accept RETURNS?
Earrings are final sale
If item has arrived damaged, you must email info@pollyandpepper.com with picture of the damaged item 2 days after delivery.
